If you change your mind about an item you can contact us within 60 days from the purchase date to return it for a refund (excluding any shipping charges). Returns outside the 60 day period cannot be accepted.
In order to qualify for a refund the item must be unused, in original packaging and in the same condition you received it.
Due to hygiene reasons the following items will not be accepted for return due to "change of mind":
- Eyelash extension adhesive
- Eyelash extension adhesive remover (cream or gel)
- Eyelash extension primer
- Eyelash extension sealant
- Trays of loose eyelash extensions
The buyer is responsible for any return shipping costs.
Refund provided will be for the value of original sale price of the returned items only and any shipping costs will be forfeit.
Once we have received the returned item(s) please allow up to 5 business days for us to process the return. Once we are satisfied the items are in acceptable condition you will receive an email regarding your refund.
For our return postal address, please contact us.
Please ensure items are packed securely to avoid damage during shipping as we will not accept damaged items for return.
Select a postage option that includes tracking to ensure your items are not lost in transit.
If your item arrives damaged or not as described, please contact us as soon as possible and we'll organise either a replacement or a full refund.
We may require the item to be returned, however this will be at our expense once we have inspected the fault.
Once we have received the item(s) please allow up to 5 business days for us to inspect it. Once the inspection is complete we will contact you and provide a refund or replacement.
If we notify you that we have provided a refund please allow a few days for your bank or credit card company to process the request.
If you have not received your refund within 3 or 4 days then please contact us.
Refunds for Orders Lost During Shipping
If you have not received your order within 5 working days, you need to contact us as soon as possible. We ship orders around New Zealand exclusively with CourierPost.
We need to lodge an investigation with CourierPost into the missing order within 21 days of shipping the order. If you notify us of non-delivery after 21 days from shipping the order then we cannot lodge a claim with CourierPost and therefore cannot refund you.